Refund Policy
We want Welto to be worth paying for. If it isn't, here is how to get your money back.
14-day money-back guarantee
If you are not satisfied with your first paid subscription, contact us within 14 days of the purchase date and we will refund it in full. This applies to the first payment on a Pro or Max plan, monthly or annual.
You do not need to give a reason, though we would genuinely appreciate hearing what fell short.
How to request a refund
Email support@welto.dev from the address on your account and include the date of purchase. We aim to reply within two business days.
Refunds are processed by Paddle.com Market Ltd, our payment provider and merchant of record, and returned to your original payment method. Depending on your bank, the money can take five to ten business days to appear.
Cancelling your subscription
You can cancel at any time from Settings, under Manage plan. Cancelling stops the next renewal; it is not a refund request.
When you cancel, you keep full access until the end of the period you have already paid for. After that your workspace returns to the Free plan. Your projects, transcripts and outputs stay in your account.
Renewals
Subscriptions renew automatically until you cancel. We email you before an annual plan renews, so a renewal is never a surprise.
If an unwanted renewal does slip through, contact us within 14 days of the renewal charge and we will refund it.
What is not covered
Outside the situations above, we do not refund partially used billing periods. The following are also not refundable:
- Time remaining on a period after a mid-term cancellation, since access continues to the end of that period
- Listen minutes and other metered usage that has already been processed
- Renewals more than 14 days after the charge, except where the law requires otherwise
- Accounts terminated for breach of our Terms of Service
Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. Customers in the EU and UK have a statutory right to withdraw from a purchase within 14 days.
Where local law gives you a stronger right to a refund than this policy does, that law applies.
Questions
Email support@welto.dev and a person will read it. If you are unhappy with how a refund was handled, say so in your message and we will look at it again.